Terms of Service & Policies

Terms of Service

Please read these carefully before using the www.ntxsucculents.com website (the "Service") operated by NTX Succulents ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of these Terms and these Terms apply to all visitors, users, and others who access or use the Service.


We operate www.ntxsucculents.com (the "Site"). This section informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site.

We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection and Use

While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, address, email, and phone number ("Personal Information").

Returns and Refunds

Please carefully read and understand the following:

Because of the nature of shipping live plants, we do not provide Returns and Refunds.

We do not offer Exchanges on any live plant or non plant item.

Returns on Non Plant Products:

You have seven (7) calendar days to return a non plant item(s) from the date you received it.

To be eligible for a return, your item(s) must be unused and in the same condition that you received it. Your item(s) must be in the original packaging.


Once we receive your item(s), we will inspect it and notify you that we have your returned item(s). We will immediately notify you on the status of your refund.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days , depending on your card issuer's policies.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Contact Us

If you have have any questions on how to begin your return, please email us at esmith@ntxsucculents.com

Last Updated July 31, 2018